At QShopee, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.
1. Refund Eligibility:
1.1. You may be eligible for a refund if you meet the following criteria:
- You have purchased the product directly from QShopee, either through our online
platform,mobile application or physical stores.
- You notify us of your intent to return the product within 7 days of receiving it.
- The product is in its original packaging and in the same condition as when you
received it.
- The product has a manufacturing defect or does not meet the specifications
outlined at the time of purchase.
2. Refund Process: 2.1. To initiate a refund, please contact our customer service team at support@qshopee.com or call +91-8086661166 within 7 days of receiving the product. Please provide your order number and a detailed explanation of the issue.
2.2. Once your refund request is received and approved, we will provide you with instructions on how to return the product. You will be responsible for shipping the product back to us in its original packaging and covering any associated shipping costs.
2.3. Upon receiving the returned product, we will inspect it to verify the defect or issue. If the product is deemed eligible for a refund, we will process the refund to the original method of payment within a reasonable timeframe.
3. Exclusions:
3.1. Please note that certain products may not be eligible for a refund, including but
not limited to:
- Products that have been used, damaged, or altered after being received.
- Products that are not in their original packaging or are missing parts.
- Products that were purchased from third-party sellers or resellers, rather than
directly from QShopee.
4. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at support@qshopee.com.
We're here to assist you and ensure that your shopping experience with QShopee is a positive one.
5. Changes to This Policy: 5.1. We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our platform. We encourage you to review this policy periodically for the latest information.
By making a purchase through QShopee, you acknowledge that you have read, understood, and agree to abide by this refund policy. Thank you for choosing QShopee